Refund policy

RETURNS POLICY

30-Day Return Policy

You have 30 days from the date of purchase to return your item. After this period, we unfortunately cannot offer a refund or exchange.

Eligibility for Returns

To be eligible for a return:

  • Your item must be unused and in the same condition as when you received it.

  • It must be in its original packaging.

Non-Returnable Items

Certain products are exempt from returns, including:

  • Perishable goods (e.g., food, flowers, newspapers, magazines).

  • Intimate or sanitary products (e.g., underwear, cosmetics, health & personal care items).

  • Hazardous materials, flammable liquids, or gases.

  • Other non-returnable items:

    • Gift cards

    • Downloadable software

    • Opened CDs, DVDs, vinyl records, VHS tapes, or video games

    • Clearly used books or damaged items (unless due to our error)

Proof of Purchase Required

You must provide a receipt or proof of purchase to complete your return.
Do not send your purchase back to the manufacturer.

Partial Refunds (If Applicable)

Partial refunds may be granted in the following cases:

  • Items with visible wear or damage not caused by us.

  • Items missing parts or not in their original condition.

  • Returns received after 30 days of delivery.

Refund Process

  1. Inspection & Approval

    • Once we receive and inspect your return, we’ll notify you via email.

    • We’ll confirm whether your refund is approved or rejected.

  2. Approved Refunds

    • If approved, your refund will be processed automatically to your original payment method.

    • Please allow 3–5 business days for the refund to appear in your account.

  3. Missing or Delayed Refunds?

    • First, check your bank account again.

    • Then, contact your credit card company (processing times may vary).

    • Finally, reach out to your bank if needed.

  4. Contact Us

    For questions, or complaints:
    📧 Email: [info@modernexus.com]